What to Expect During an Online Doctor Consultation

If you’ve never booked an online GP appointment before, you might be unsure of what the process involves or how effective it really is. While many people in New Zealand are used to seeing a doctor in person, virtual consultations are now a widely accepted alternative for addressing common health concerns.

This guide explains how an online GP consultation in NZ typically works—from booking your appointment through to follow-up—so you know what to expect before your first session.

What Is an Online GP Consultation?

An online GP consultation is a remote appointment with a licensed general practitioner, conducted through video call or phone. It offers the same level of clinical care you’d receive during a traditional visit, minus the need to travel, wait in a reception area, or leave the comfort of home when you’re feeling unwell.

Virtual consultations are used for a range of health concerns—everything from skin issues and minor infections to mental health support or medication reviews.

When to Consider a Doctor Consultation Online

Not every medical issue requires a physical check-up. Online GP consultations are suitable when:

• Your symptoms are mild to moderate and don’t require physical examination
  

• You need a repeat prescription
  

• You want to discuss test results or get general health advice
  

• You need a medical certificate for short-term sick leave or study
  

• You’re managing an existing condition and need a follow-up
  

For a full list of concerns typically treated through virtual appointments, you can check the What We Treat page on our website.

Before Your Appointment

Preparing for your online consultation is straightforward, but a few small steps can help ensure things go smoothly:

• Choose a quiet, private space where you won’t be interrupted.
  

• Ensure your device is ready—you’ll need a stable internet connection, a working microphone, and ideally a camera.
  

• Have key information on hand, such as your medical history, a list of any medications you’re currently taking, and details about your symptoms.
  

• Know your pharmacy details in case a prescription is needed during the appointment.
  

Pocket Lab sends you a secure booking link via email and text message prior to your scheduled time. Simply click the link to begin your session.

What Happens During the Consultation?

Here’s a breakdown of what you can expect:

1. Starting the Session

At your appointment time, you’ll connect with a registered New Zealand GP. Most consultations take place via secure video call, but a phone call may be used if needed.

2. Discussing Your Health Concerns

After confirming your details, the doctor will begin by asking about the reason for your appointment. Be prepared to describe your symptoms clearly, including when they started, how they’ve changed, and any relevant medical history.

They may also ask follow-up questions to better understand your situation. If you’re dealing with a visible concern (such as a skin rash), they might ask to view it using your device’s camera or ask you to send photos securely over the Pocket Lab platform.

3. Receiving Advice or Treatment

Depending on the nature of your concern, the doctor may:

• Provide advice for self-care or symptom relief
  

• Recommend over-the-counter or prescription medications
  

• Issue a doctor’s certificate if you’re unwell and unable to work or study
  

• Send you for lab tests or refer you to a specialist if further evaluation is required
  

In most cases, the appointment will last 10 to 15 minutes, but this can vary depending on the issue being discussed.

What Happens Next?

After the consultation, any necessary follow-up actions will be taken care of:

• Prescriptions will be sent electronically to your chosen pharmacy
  

• Medical certificates, if appropriate, will be issued and emailed to you
  

• Referrals or test requests may be provided if further investigation is needed
  

You won’t need to visit a clinic to collect paperwork. Everything is handled securely and sent to you or the relevant healthcare provider.

To understand what types of general concerns can be discussed in these sessions, visit the General Consult page on our website.

What Conditions Can’t Be Managed Online?

While online consultations work well for many everyday health needs, there are times when an in-person visit is still necessary. You should see a doctor in person if:

• Your symptoms are severe or worsening quickly (e.g. chest pain, breathing difficulty)
  

• You’ve experienced trauma or injury that requires physical examination
  

• You require treatment for conditions involving controlled substances or complex care plans
  

If you're unsure whether your concern is suitable for a virtual appointment, an online GP can still provide initial guidance and refer you to the appropriate services.

Is an Online GP Consultation Safe and Legal?

Yes. Online GP services in New Zealand are regulated and must be delivered by doctors registered with the Medical Council of New Zealand. These professionals follow the same standards of care and ethics as they would during face-to-face consultations.

Your privacy is also protected. Sessions are conducted over secure platforms, and any personal health information you provide is stored in compliance with medical privacy regulations.

Final Thoughts

Online GP consultations offer a practical, accessible way to manage many common health issues without needing to visit a clinic. By knowing what to expect, you can approach your appointment with confidence and make the most of your time with the doctor.

If you're feeling unsure or simply want a convenient way to get medical support, a doctor consultation online is a flexible option that fits into modern life, especially when delivered by experienced, NZ-registered GPs.