Privacy Policy
This Privacy Policy outlines how Pocket Lab, a telehealth service provider, collects, uses, and protects personal information gathered through our website and during telehealth services.
We are committed to ensuring the privacy and security of your personal information in compliance with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020.
Any reference in these terms of use to “Pocket Lab”, “us”, “we” or “our” means Pocket Lab Limited.
Information Collection
Information We Collect: We collect personal information, including but not limited to, name, contact details, medical history, and payment information, to process telehealth service requests effectively.
Website Data Collection: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, and device identifiers, through cookies and similar tracking technologies.
Indici Practice Management Software: We use the Indici Practice Management Software to securely store consultation notes, test results, and other relevant medical information generated during telehealth consultations.
Information Use
Service Provision: We use the information collected to facilitate telehealth consultations, provide medical services, process payments, and deliver prescriptions to pharmacies.
Communication: We may use your contact information to communicate with you regarding appointment scheduling, follow-up consultations, and important updates related to our services.
Improvement of Services: Your feedback and usage patterns may be analysed to improve the quality of our telehealth services and enhance user experience.
Information Sharing
Third-Party Service Providers: We will not share your information with any third party, outside of Pocket Lab, other than as necessary to fulfil your request.
Healthcare Providers: Your information will only be shared with other healthcare providers as necessary to complete your care, such as sending prescriptions to pharmacies, referrals for investigations or specialist appointments, or sharing patient notes with your general practitioner (GP) as instructed.
Legal Compliance: We may disclose personal information when required by law, regulation, or legal process. We may disclose personal information to prevent or lessen a serious threat to the life or health of yourself or another individual as set out by the Privacy Act 2020.
Data Security
Data Protection Measures: We implement appropriate technical and organisational measures to safeguard personal information against unauthorised access, disclosure, alteration, or destruction.
SSL Encryption: Our website uses SSL encryption to protect data transmitted from your browser, ensuring secure communication.
Financial Data: Our service operates on a "user-pays" basis, requiring payment before service. Financial information provided is used for pre-payment only. We don't directly collect or retain payment card details. Transactions are securely processed through Stripe, a third-party processor, ensuring your full credit card details remain inaccessible to Pocket Lab or its employees at all times.
Links: We provide links to other websites, but we're not responsible for their content or privacy practices. It's your responsibility to review their terms, conditions, and privacy policies before using their services or sharing personal information with them.
Accounts: If you create an account to reschedule or cancel your appointment you are responsible for keeping your account secure. You must ensure that your account or user details (including but not exclusive to any login, username or password) relating to your account are kept confidential and not disclosed to any third party. If you think someone is making or might make unauthorised use of your account or use details, you must inform us.
Consent and Control
Consent: By using our telehealth services and providing your personal information, you consent to the collection, use, and disclosure practices outlined in this Privacy Policy.
Control: You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any concerns about your privacy, please contact us using the information provided below.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: hello@pocketlab.nz
Updates to Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.
This Privacy Policy was last updated on 26 May 2024.