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Medical Certificates
Whether for work, study, or personal leave, get a certified medical certificate online without the hassle of in-person visits.
How It Works
Choose the medical certificate service and book a video consultation at a time that suits you.
Fill out a brief questionnaire and complete payment.
Attend your consultation and receive your digital medical certificate instantly via email.
Express
10 Minutes
Is your sickness affecting your ability to work or study?
If you're too sick to work or study and need to stay at home and rest, our experienced GPs can provide you with a medical certificate, sent directly to your email. Book a video telehealth consultation with our GPs wherever you are in New Zealand.
Is This Service Right for Me?
If you need a valid medical certificate for study, work, or caregiving.
If you require an ACC medical certificate.
If you prefer a fast and convenient online consultation.
For Employers
At Pocket Lab, we understand the importance of reliable and accurate medical certificates for employers. Our process is built on clinical integrity ensuring that every certificate issued meets the highest professional standards.
Assessment
Each medical certificate request is carefully assessed by an experienced GP, who considers the person's symptoms, medical history, and the impact on their ability to work to ensure it is clinically appropriate.
Compliance
We adhere to strict medical council guidelines, ensuring every certificate issued is compliant.
Safeguards
Our system incorporates measures to ensure the appropriate use of medical certificates, with limits on frequent or repeat requests.
If you would like to verify the authenticity of a medical certificate issued by Pocket Lab, please email us hello@pocketlab.nz. We cannot provide any patient medical information.
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Frequently asked questions
How do I get a medical certificate with Pocket Lab?
To get a medical certificate, you’ll need to book a video consultation with one of our New Zealand registered doctors. During the appointment, the doctor will assess your condition and, if appropriate, issue a medical certificate which will be emailed to you after the consultation.
How quickly can I get my medical certificate?
Most certificates are issued within a few hours after the doctor's review.
Are Pocket Lab medical certificates accepted by employers and schools?
Yes. Pocket Lab medical certificates are issued by fully qualified New Zealand registered doctors and are widely accepted by workplaces, schools, and universities across the country.
Can my employer or school verify my certificate?
Yes. Employers, schools, or universities can verify the authenticity of your Pocket Lab medical certificate by emailing us at hello@pocketlab.nz. We will confirm whether the certificate was issued but will not share any personal medical information.
Do I need a medical certificate?
Under Employment New Zealand guidelines, employers can request proof if you are sick, injured, or caring for a sick dependent. This is usually a medical certificate from a doctor.
If you’re away for less than three days, your employer must ask for proof as soon as possible and cover the cost of getting a certificate.
If you’re away for three or more consecutive days, your employer can ask for a certificate and you may need to cover the cost.
You cannot be told which doctor or clinic to use. Pocket Lab provides valid medical certificates that meet these requirements.
Can I get a medical certificate for Work and Income through Pocket Lab?
No. Pocket Lab does not provide Work and Income (WINZ) medical certificates. We recommend speaking with your regular doctor for these types of forms, as they often require more detailed assessments and follow-up.
Can I get an ACC medical certificate online?
Yes. Pocket Lab provides ACC medical certificates through a video consultation with one of our New Zealand registered doctors. If you’ve been injured and need time off work or study, our doctors can assess your condition and issue an ACC18 certificate electronically. We can also help lodge a new ACC claim if needed.
Can I get a medical certificate for days I’ve already taken off work or study?
Yes, in some cases. Retrospective medical certificates may be issued at the discretion of the doctor after your video consultation, based on your clinical history and symptoms.
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